The business of https://optique.co.za/ is optometry and uses your data to effectively assist you with products and services in relation to optometry.
When we talk about ‘us’, we mean https://optique.co.za/ and the entity detailed in the Schedule. We are the operator of this website. When we talk about ‘you’, we mean the person using this website or services of this website or participating in any surveys, questionnaires or quizzes produced by this website.
‘Personal data’ or ‘personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.
It is very important to us to protect your personal data and to use it strictly in adherence with applicable privacy and data protection laws.
You can browse our website anonymously, although cookies may be collected. You will not be able to access surveys or questionnaires anonymously.
COLLECTION OF DATA
We collect personal data about you when you give it to us or explicitly consent for it to be given to us. This generally occurs when you complete an online form, survey, quiz or questionnaire in which case you have chosen to consent to the collection and subsequent sale of your personal data.
We collect and process the minimum amount of information we need to be able to allow our sales team to contact you as effectively as possible that is convenient to you.
This information can include:
* your first name and last name
* your email address
* your phone number
* the best time to contact you
We may also use ‘cookies’ on our website to provide a way for the website to recognise you and keep a track of your preferences, and to enable you to contact us directly from the website. Cookies may also be used to optimise website speed for your convenience, to allow you to customise our web pages and so that you do not have to keep filling in your details repeatedly. We may collect information about your IP address and how you used our site.
That data collected by cookies does not usually identify you, but may be combined with other information to identify you. If we identify you using information from cookies, we may use that information to track how you use our website and send you information more specific to your needs, or to invite you to purchase one of our services.
USE OF DATA
We use your data to get in touch with you and educate you about our offerings. This allows us to align our products and services as closely as possible to your needs and situation. Our team may contact you to offer our products and services to you.
We store your data and process it in-house. You have expressed interest in, or that are compatible with the reason you provided your personal data. We may do this because you gave your consent. Our in house team is always in control of your data and this data does not get sold off to other 3rd party providers.
We may also process your usage data (your IP address, geographical location, manner in which you used our site etc) for our legitimate business purpose of monitoring and improving our website.
We will also disclose your personal data where legally compelled to do so.
STORAGE AND DISCLOSURE OF DATA
The personal data you provide to us is stored on Google Sheets & Our own database which has strict security to ensure data protection, integrity and confidentiality. While we do our best to ensure the security of your data, no storage is 100% secure and we cannot guarantee the safety of your data. From Google Sheets, your data is then accessed by in house staff. Data is deleted from our storage at https://www.aweber.com/ every 30 days. This means, if we have collected your personal data, we will delete it within 31 days.
COLLECTION OF DATA OF MINORS
We do not intend to collect the personal data of persons under the age of 13. If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed (use the contact information in the schedule below).
At your request, we will tell you what personal data about you is being processed, on what basis, and by whom. If you decide your data should not be processed for one or more purposes, you may withdraw your consent from using your data in that way. Please note that we will action your request as soon as practically possible however such a request will not take effect immediately and you may still be contacted by our client in the meantime.
You may amend inaccurate, incomplete or outdated personal data at any time by applying directly to us using the contact information in the schedule below.
You may also request that all personal data we have collected about you be deleted from our records and erased from information stored by any third party organisations processing data on our behalf. We have implemented an ongoing destruction process so that any collected data is securely destroyed within 31 days of collection.
If data we have collected about you is processed using automated means, you have the right to receive that data in a structured, machine-readable format and to transmit it to another data controller without hindrance.
Please let us know if you have any requests, feedback or concerns regarding the way we manage your personal data. Use the contact details listed in the below schedule. We will respond to you within 30days and take action, within reason, as quickly as possible.
If you are not happy with how we manage your concerns, you can contact your local data protection supervisory office, which in the RSA is the Information Office Commissioner.
CHANGES TO THIS PRIVACY NOTICE
OUR CONTACT DETAILS
If you have questions about the information we hold or how we use it, please contact us via email at: